Terms & conditions

OG Stickers general terms and conditions of sale

Our business relationships are governed by professional practice and the general terms and conditions of sale established by the Federation of Printing and Graphic Communication, several of whose articles are listed below.

Orders, returns and cancellations

Placing an order implies the customer's full and unrestricted acceptance of our general terms and conditions of sale.

Orders processed by our employees or representatives shall only become final after our subsequent confirmation.

To be taken into account, the order must include the following elements:

• The creation of the order at www.ogstickers.net
• A computer file of the work to be carried out in accordance with our technical specifications.

Any request to change the quote is binding on our company insofar as neither the services nor the final amount are modified. If the customer makes changes to the final elements, the price and lead-time conditions may be revised. Any request for additional work shall only be considered after the customer has signed an amendment to the purchase order, including any change to the price and delivery conditions.

Any order placed may be cancelled on the same day before 18:00 (via our website: www.ogstickers.net), provided that the first stages of production are not already under way.

Cancellation of an order may only take place following our acceptance and, in that case, shall be confirmed in writing by email.

In the event of non-compliance with the prints produced or delivery delays, any goodwill gestures granted by OGSTICKERS may not exceed the value of the orders. Such goodwill gestures shall consist solely of discounts valid on the OGSTICKERS website.

Complaints will be considered within one week of the order's delivery date. After this period, no complaints will be considered.

The visual elements of the products (photos, diagrams, etc.) are provided for information purposes only and have no contractual value.

Customised products or products made to the customer's specifications cannot be returned, except in the case of a defect or an error in the customisation.

Items already shown in the catalogue may be returned if the claim is made within 14 days, even if they are subject to variable options such as colour, size, etc.

Refunds for an order will be made using the same payment method used to place the order.

Prices

The sale prices in our product catalogue are binding and final until any new publication cancelling the conditions of the previous one. Prices are invoiced on the basis of the rates in force on the day of the order; the prices shown are exclusive of VAT, in euros. Transport costs are included in the final price for the shipping address, or for other destinations if so indicated on the site.

Invoices

An invoice is issued for each order.

The order will only be manufactured once payment has been received and we have received all the elements required for its production, as described in the orders section. Payments shall be made at the time the order is placed, unless otherwise agreed.

Payments can be made by bank transfer, credit card, PayPal, Bizum, Google Pay and Apple Pay (subject to acceptance by our payment collection agency).

Computer files

All customers are presumed to hold the reproduction rights to the documents, images, logos and fonts, protected by intellectual property laws, that they entrust to the seller for printing. The customer shall assume full liability for any damage in the event of a claim by a third party.

Computer files must be supplied by the customer. They must strictly comply with our technical specifications.

It is understood that we are dealing with graphic arts professionals capable of understanding and applying the guidelines given in the technical specifications.

It is agreed that we shall not be held liable for defects in printing, colorimetry, typography, tone/editing or visual defects in general, if these are present in the files supplied by the customer.

Corrections: if any work on the files is required, you must send us an email specifying which order the correction relates to, together with the corrected, ready-to-use file.

Delivery time

Delivery may only take place if the customer is up to date with their obligations towards the seller and, in particular, if there are no payment arrears, including for orders other than those to be delivered. Delivery times are expressed in working days (Monday to Friday), and orders will be delivered to the address provided (transport included). They are given for guidance only.

Any delay caused by the customer's failure to submit the required documents or the accepted print order on the agreed date, or by a case of force majeure, shall result in additional lead times.

Fires, strikes, shortages of raw materials, power cuts or machinery breakdowns that make the timely performance of the commissioned work impossible shall be considered cases of force majeure.

Any delay in the fulfilment of orders shall not constitute grounds for their cancellation.

Transport

Our goods, even when transport is included in the price, travel at the consignee's own risk and expense. Delivery times are not guaranteed unless expressly agreed between us.

Shipments will be made through the carrier GLS. Shipping costs will vary depending on the weight of the parcel and will range between €8 and €80 within the weight bands accepted for website orders.

The delivery time will be 1 to 5 days from the date on which the carrier collects the parcel from our premises.

Any dispute may only be admitted within a maximum of 3 days from the date of actual receipt of the goods or the date of signing the delivery receipt, notified to the carrier by registered letter addressed to the company's registered office.

In the event of a defective delivery, our company only guarantees the exchange of the goods for products that match the order details, expressly excluding any compensation for damages suffered directly or indirectly.

Once the delivery note has been signed by the customer and the parcel has been delivered by the carrier, the order shall be deemed to have been accepted by the customer.

If an order is returned to OG STICKERS, it will be held for a period of 30 working days and the order status will be "blocked for shipping". The "blocked for shipping" status means that www.ogstickers.net or the carrier has encountered a problem shipping or delivering your order.

In such a case, we undertake to inform the customer of the situation by email at the address provided when placing the order. The customer has 30 working days from receipt of the email informing them of the situation to contact our customer service team and resolve the problem.

After this period, if the customer has not responded or taken the necessary steps to unblock the order, it will be deemed abandoned. In the event of abandonment, the order will be destroyed. Shipping costs originally paid will not be refunded.

Customers are advised to keep an eye on their email and respond promptly to any notification of an order "blocked for shipping". We do everything we can to resolve problems quickly and dispatch orders, but the customer's cooperation is essential to prevent an order from being abandoned.

If you have any questions or concerns regarding an order "blocked for shipping", please contact our customer service team as soon as possible using the contact details provided on our website.

Non-conformity

In the event of non-conformity, the customer must return 100% of the order by post, at their own expense, to Calle Carreras i Candi, 97 – Local 2, 08028 Barcelona, for the attention of the Quality Department of www.ogstickers.net, so that the problem can be dealt with properly. The Quality Department reserves the right to modify this quantity on a case-by-case basis. Shipping costs shall be borne by the customer.